Auto Service Process

This diagram shows the high-level flow for the Auto Service Process API application:

Key use cases supported by the application include:

• Update Customer Details:This functionality enables the efficient synchronization of customer data across systems. The application makes sure that changes to customer profiles, like contact information or demographic details, are correct and consistent across all connected systems. This improves data reliability and customer service.
• Update Address of Loan Account:This API enables updates to the address linked to a specific loan account, ensuring that all communication and correspondence is directed to the correct location. It ensures seamless integration with external systems, reducing errors and administrative overhead.
• Retrieve Loan Transaction:This feature provides a standardized mechanism to query and retrieve detailed transaction histories for loan accounts. Financial institutions can leverage this capability to gain insights into customer payment behavior, enabling proactive customer engagement and issue resolution.
• Reverse Fee for Loan Account:This API facilitates the reversal of fees associated with loan accounts. By providing a consistent and auditable process for fee adjustments, the application helps maintain transparency and trust in financial transactions.
• Update Address of Lease Account:Similar to loan accounts, this functionality ensures that address updates for lease accounts are reflected across all connected systems, minimizing discrepancies and ensuring smooth communication.
• Retrieve Lease Account Transaction:This feature allows for the extraction of transaction details related to lease accounts. By enabling standardized and precise data retrieval, the application supports effective account management and customer inquiries.
• Reverse Fee for Lease Account:This capability ensures that fees associated with lease accounts can be reversed efficiently and accurately, reducing operational friction and enhancing customer satisfaction.
• Check eligibility of payment deferral for loan account: This capability validates that the customer's loan account is eligible for enrollment in payment deferral. It then fetches the new payment deferral loan terms. This reduces the need for manual reviews, errors, and administrative overhead.
• Check eligibility of payment deferral for lease account This capability validates that the customer's lease account is eligible for enrollment in payment deferral. It then fetches the new payment deferral lease terms. This reduces the need for manual reviews, errors, and administrative overhead.
• Enroll payment deferral for loan account: This API communicates with the respective Captive system to enroll the customer’s loan account to payment deferral and makes sure the details are accurate across all connected systems, enhancing data reliability and customer service.
• Enroll payment deferral for lease account: This API communicates with the respective Captive system to enroll the customer’s lease account to payment deferral and makes sure the details are accurate across all connected systems, enhancing data reliability and customer service.
• Check eligibility of due date change for loan account: This capability checks the eligibility of the customer’s loan account for a payment due date change. It then fetches the new loan terms with the new due date. This reduces the need for manual reviews, errors, and administrative overhead.
• Check eligibility of due date change for lease account: This capability checks the eligibility of the customer’s lease account for a payment due date change. It then fetches the new loan terms with the new due date. This reduces the need for manual reviews, errors, and administrative overhead.
• Confirm due date change for Loan account: This API communicates with the respective Captive system to enroll the customer’s loan account in a payment due date change and makes sure the details are accurate across all connected systems, enhancing data reliability and customer service.
• Confirm due date change for Loan account: This API communicates with the respective Captive system to enroll the customer’s lease account in a payment due date change and makes sure the details are accurate across all connected systems, enhancing data reliability and customer service.
• View Balance Auto Loan Account: This API endpoint gets the current balance of a customer's auto loan account from an external core banking or loan servicing system. This helps with balance-related questions and gives you accurate, up-to-date financial visibility.
• View Balance Auto Lease Account: This API endpoint gets the current balance of a customer's auto lease account from an external core banking or lease servicing system. This helps with balance-related questions and gives you accurate, up-to-date financial visibility.
• Retrieve payoff details of loan or lease account: This API endpoint is used to fetch the auto loan payoff details as of a specific date when a customer intends to close the loan. It supports the payoff process at a captive finance institution by providing accurate liability information to the customer and ensuring the lender has clarity on the expected settlement amount.
• Request statement of loan or lease account: This API endpoint is used to communicate a customer’s request for an auto loan or lease statement, along with the necessary details to generate and deliver the statement. It enables transparency by providing visibility into financial transactions.